A Sparkly Twist on Customer Service!

Listen up, jewellery lovers! We know you want to look fabulous, and we're here to make sure your bling game is on point. But what happens when things don't quite sparkle the way you expected? Fear not, we've got your back!

No Refunds, Only Exchanges (with a Twist!)

We don't offer refunds, but don't worry, we've got something even better – exchanges! That's right, if your jewellery arrives with any damage, we'll make it right. Just send us an email within 24 hours of delivery, along with the unboxing video and photos of the damaged item, and our customer care team will take it up for review.

Condition of Items: Keep It Classy, Keep It Sparkly

We know you're excited to rock your new jewellery, but hold up! If you want to exchange it, it needs to be in its original packaging and, most importantly, unworn. We're talking no makeup, no perfume, no "I just wrestled a bear" kind of situations. Keep it classy, keep it sparkly!

Approval Process: We're the Fairy Godparents of Exchanges

Our customer care team is here to make your jewellery dreams come true. They'll review your exchange request and, if approved, work to get you a replacement. 

Shipping Costs: Here’s the Deal

We know shipping can be a real pain, so here's the deal: if you're exchanging a damaged item, we've got you covered. We'll send you a replacement and even pay for the shipping.

Final Sale Items: The Untouchables

Some of our jewellery is so exclusive, it's like the Mona Lisa – you can look, but you can't touch. We call these "final sale" items, and they're not eligible for exchanges. It's like they're in a sparkly, untouchable bubble. But don't worry, we'll make sure you know which items are final sale before you buy.

Customer Care: We're Here to Help (and Have Fun!)

Our customer care team is the best in the business. They're like your fairy godparents, but with a quirky twist. If you have any questions or need help with an exchange, just shoot them an email at care@orii.com. They'll be there to answer your questions, offer advice, and maybe even tell a few jokes (but only the good ones, we promise).

So, there you have it, folks! Our refund and exchange policy with a sparkly twist. Remember, we're here to make sure you look and feel fabulous, one piece of jewelry at a time. Let's keep it classy, keep it sparkly, and keep it fun